She thought she was muffling the phone well enough but I could hear her telling the gentleman there how stupid I must be. When I called trying to get assistance, the woman on the phone had a one inch fuse before I could hear her try to pass me off to somebody. The building that has the more obvious sign (shown in the picture) isn't even the building you check in at, or will likely stay. Why is that an issue here? There are multiple buildings with no parking anywhere around them and surrounded by a difficult two-lane road. There are plenty of choices of places to stay on Miami Beach and I would NOT recommend this one even if they are offering a better price at the time.Ĭons: The hotel signage is terrible for a place that makes that much money and is located on south beach. I am currently pursuing legal action to be reimbursed for my tow, cab, time and expenses due to their error. They truly do NOT care about their guests or accommodating to any of their guests needs. The tow company informed me that it was the hotel that called them to have the car towed and they do this all the time! I would never recommend this hotel to anyone simply based off the poor customer service and lack of training of the staff and management. $281 and hours later i was able to retrieve my vehicle back. Even though they admitted that the valet may have given me the wrong information, there was nothing they were willing to do to rectify the situation. They both informed me that there was nothing they could do. I tried to explain this to the staff as well last the managers Alvaro Diaz and Gregory Capella. The hotel valet staff informed me that I could leave my car parked in front for a few hours while i went to eat dinner and when I returned my car was towed. Our Living Room Bar, Irma's, and WET Bar and Grille offer an opportunity to connect with Miami’s local culture.Ĭons: The staff was deceiving, unwilling to help and provided the overall worst hotel experience i have ever encountered. Chow or discover Tuscan flavor's at our restaurant, RWSB. Make dinner an immersive experience at the acclaimed Mr. Stroll our pristine beach, take in the sunset views, cool off at WET Deck, or take your shot at our rooftop basketball and tennis courts. Explore renowned art galleries, museums, parks, nightlife and an impressive culinary scene. Situated on shores of white sand and crystal blue waters, we're steps away from Miami's endlessly entertaining melting pot. As the only hotel in Miami Beach featuring expansive ocean views and spacious balconies, each guest creates their own private sanctuary with our light-filled rooms and spa-ready bathrooms. Inspired by Miami Beach's evolution as the "American Riviera", each of our thoughtfully redesigned guest rooms offers relaxed luxury and a sense of calm. Following a 30 million-dollar guest room renovation, we are proud to unveil the new W South Beach.
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